Shipping Policy
1. Processing & Shipping Time
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-3 business days and shipped out thereafter. Delivery times vary based on your location but generally take 4-10 business days.
2. Shipping Costs
We offer Free Worldwide Shipping on all orders. There are no hidden fees or additional charges at checkout.
3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear in the system.
4. Shipping Delays
While we aim for fast and reliable delivery, delays may occasionally occur due to customs processing, carrier issues, or high demand. If your order takes longer than expected, please contact us for assistance.
5. Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as "Delivered" by the carrier. If you believe your package was misplaced, please check with your local postal service or contact the shipping carrier directly.
6. Customs & Duties
International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations. These charges are the responsibility of the customer.
7. Incorrect Shipping Information
Please double-check your shipping details at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address after placing an order, contact us as soon as possible.
8. Contact Us
If you have any questions about our shipping policy, feel free to contact us at: info@euro-performance-supply.com