Warranty on products

Our Warranty: Peace of Mind with Every Purchase

At EuroPerformanceSupply, we believe that buying our products should be a worry-free experience. That’s why all our products come with a 1-year limited warranty for the original buyer. This warranty reflects our commitment to quality and our confidence in the durability of everything we make.

Why Our Warranty Matters

We understand that purchasing a product online can sometimes feel uncertain. What if something isn’t quite right? Our warranty is designed to make it easy for you to get support and solutions, so you can enjoy your purchase with confidence.

In many cases, warranty claims can be resolved quickly with just photos or videos, eliminating the need to return your product. This means you spend less time waiting and more time using your item.

If a return is necessary, the buyer is responsible for the return shipping cost, while we cover the cost of sending a replacement within 12 months of your original purchase. After 12 months, standard shipping fees will apply for all warranty replacements.

Important Details to Keep in Mind

  • The warranty period does not reset if a replacement is issued. The replacement is only covered for the remainder of the original warranty period.

  • For products shipped outside of Europe, the buyer is responsible for all shipping costs related to warranty replacements.

  • The warranty covers manufacturing defects and material issues, but does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications.

How to File a Warranty Claim

We’ve made it simple to start a warranty claim:

  1. Contact us via our contact form, email, or Instagram DM.

  2. Provide your order details.

  3. Include photos or videos that clearly show the issue.

Our team will review your claim and guide you through the next steps, whether that means sending a replacement or offering another solution.

Frequently Asked Questions

Q: How long does it take to resolve a warranty claim?
A: Many claims are resolved within a few days, especially when photos or videos are provided. If a return is needed, the timeline depends on shipping.

Q: Can I get a replacement if my product breaks after 12 months?
A: Replacements are possible, but standard shipping fees will apply.

Q: Does the warranty cover accidental damage?
A: No. The warranty only covers defects in materials and workmanship. Damage from misuse, accidents, or normal wear and tear is not covered.

Q: Do I need to keep my original packaging?
A: While not required, using the original packaging helps ensure the product arrives safely if a return is needed.

Our Commitment to You

At EuroPerformanceSupply, your satisfaction is our priority. We stand behind the quality of our products, and our warranty is a promise that we will take care of you if anything goes wrong.

With this warranty, you can shop confidently knowing that we’re here to support you every step of the way.